Privacy Policy

Last updated: February 11, 2026

Dash Digital LLC (“Dash Digital,” “we,” “us,” or “our”) operates the website dashdigital.solutions and provides digital services including website development, accessibility compliance monitoring, SEO optimization, schema intelligence, reputation management, and AI-powered sales tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

1.1 Information You Provide Directly

• Contact form submissions — name, email address, company name, and message content when you contact us.
• Audit tool submissions — website URLs you submit for analysis through our free Website Intelligence Report tool.
• Chat interactions — messages you send to our AI-powered chat assistant (NEXUS).
• Payment information — billing details processed securely through Stripe. We do not store credit card numbers on our servers.
• Client onboarding data — business information, website credentials, and service preferences provided during onboarding.

1.2 Information Collected Automatically

• Device and browser information — IP address, browser type and version, operating system, device type, screen resolution.
• Usage data — pages visited, time spent on pages, click patterns, referral URLs, entry and exit pages.
• Cookies and similar technologies — session identifiers, preferences, and analytics data (see Section 5).

1.3 Information from Third-Party Sources

• Publicly available website data — when you use our audit tool, we analyze publicly accessible information from the URL you provide, including HTML source code, HTTP headers, meta tags, schema markup, and SSL certificate status.
• Payment processor data — transaction confirmations and billing status from Stripe.

2. How We Use Your Information

• Provide, operate, and maintain our website and services
• Respond to your inquiries, comments, and support requests
• Process transactions and send related information (confirmations, invoices, receipts)
• Generate website audit reports based on URLs you submit
• Provide AI chat responses through our NEXUS assistant
• Monitor and improve website accessibility, SEO performance, and security for subscribed clients
• Send service-related communications (not marketing) about your active subscriptions
• Detect, prevent, and address technical issues, fraud, or abuse
• Comply with legal obligations and enforce our terms of service
• Analyze usage patterns to improve our website and services (in aggregate, non-identifying form)

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information with:

• Service providers — third-party vendors who assist in operating our business, including:
  • Vercel (website hosting and deployment)
  • Stripe (payment processing)
  • Resend (transactional email delivery)
  • OpenAI (AI chat processing — chat messages are sent to OpenAI's API for response generation)
  • Cloudflare (CDN, DNS, and security services)
• Legal requirements — when required by law, subpoena, court order, or governmental regulation.
• Protection of rights — when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.

4. Data Security

We implement commercially reasonable security measures to protect your information, including:

• TLS/SSL encryption for all data in transit (HTTPS)
• Secure payment processing through PCI-compliant Stripe
• Access controls limiting data access to authorized personnel
• Regular security monitoring and vulnerability assessment
• Secure hosting on enterprise-grade infrastructure (Vercel, Cloudflare)

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies — required for basic site functionality, including session management and security. These cannot be disabled.
• Functional cookies — remember your preferences such as theme selection (light/dark mode) and dismissed notifications.
• Analytics cookies — help us understand how visitors interact with our website in aggregate. This data is anonymized and used solely for improvement purposes.

You may disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

6. AI Chat Assistant (NEXUS)

Our website features an AI-powered chat assistant. When you interact with NEXUS:

• Your messages are processed by OpenAI's API to generate responses.
• Chat conversations are not stored persistently on our servers beyond the active session.
• NEXUS provides general information about our services and is not a substitute for professional consultation.
• Do not share sensitive personal information (Social Security numbers, passwords, financial account numbers) through the chat.
• OpenAI's data usage policies apply to messages processed through their API. See OpenAI's Privacy Policy.

7. Website Audit Tool

When you submit a URL to our Website Intelligence Report tool:

• We analyze only publicly accessible information from the submitted URL.
• We do not access password-protected areas, databases, or private files on the scanned site.
• Audit results are generated in real-time and are not permanently stored unless you purchase a full audit report.
• Submitting a URL for audit constitutes your representation that you have authority to analyze that website or that the website is publicly accessible.

8. Client Service Data

For clients subscribed to our monitoring services (Accessibility Shield, SEO Autopilot, Schema Intelligence, Reputation Shield):

• We perform automated scans of your website at intervals defined in your service agreement.
• Scan results, scores, and historical data are retained for the duration of your subscription plus 90 days.
• Auto-remediation scripts deployed on your website operate client-side and do not transmit data back to our servers.
• Upon subscription cancellation, you may request deletion of all stored scan data.

9. Data Retention

• Contact form submissions — retained for 2 years or until you request deletion.
• Payment records — retained as required by tax and accounting regulations (typically 7 years).
• Client service data — retained for the duration of your subscription plus 90 days.
• Usage analytics — retained in aggregate, anonymized form indefinitely.
• Chat conversations — not retained beyond the active session.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request deletion of your personal data, subject to legal retention requirements.
• Portability — request your data in a structured, machine-readable format.
• Objection — object to processing of your data for certain purposes.
• Opt-out of sale — we do not sell personal data. If this changes, we will provide an opt-out mechanism.

To exercise any of these rights, contact us through the contact form on our website. We will respond within 30 days.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold.
• Right to delete personal information held by us and by extension our service providers.
• Right to opt-out of the sale of personal information. We do not sell personal information.
• Right to non-discrimination for exercising your CCPA rights.

12. International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on: (a) your consent, (b) the necessity to perform a contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations. You have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the revised policy. For material changes, we will make reasonable efforts to notify active clients.

16. Contact

For privacy-related inquiries, data requests, or complaints:

Dash Digital LLC
Covington, Louisiana 70433
Contact form: dashdigital.solutions/#contact